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SNEAK PEAK .....NEW STOCK ARRIVING SOON

Frequently Asked Questions

 

Who is responsible for Petit Bateau Australia?

Button Agency Pty Ltd is the registered office for Petit Bateau Australia.

What name will appear on my credit card statement?

Button Agency Pty Ltd

How do I know if my order was processed?

Once your order has been placed you will receive and email from petitbateau@buttonagency.com.au.  Please check your junk box if you have not received it.

What payment methods do you take?

We take all major credit cards including paypal.

Can the website take gift cards issued instore?

Unfortunately we are unable to process instore gift cards via our online store.  If you wish to use you gift card, please contact customer service.

If I order a gift for someone, does the person receive the invoice?

No, we do not send the invoice, only the packing slip.

Do you offer gift wrapping?

Yes, we offer gift wrapping at a charge of $10 per gift.

My order has not arrived, what do I do?

Check your Australia Post tracking number to see if it is delayed or possibly waiting collection at your local post office.

Do you ship internationally?

We ship internationally to New Zealand.

Do you have a customer service number?

Yes, if you have any enquiries about a product or your online order please either email petitbateau@buttonagency.com.au or telephone us on 1800 318 031 or 03 9510 4154.  Please quote your order number if your queries is in relation to an order placed.

What happens if I only receive part of my online order?

It is possible that your order is coming from 2 different locations.  If this is the case, you will receive 2 seperate parcels.  Please check the tracking notification.

Why did I receive a refund notification?

From time to time, our computer systems lags with regards to updating stock, particularly during sale periods.  We always pick our orders in sequence and do our best to locate stock in other locations if possible.  We do apologise if this does occur.

 

 

FAQ

Frequently asked question

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Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Shipping questions

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Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Frequently asked question

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Returns questions

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Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Use coupon code GET10 for 10% off your first order.

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